1. Introduction
Welcome to DialMe! Our platform is designed to connect you ("User," "you") with your favorite content creators ("Creators"). At DialMe ("we," "us," "our"), protecting the privacy of both our Users and Creators is a fundamental priority. This Privacy Policy outlines our practices concerning the collection, use, disclosure, and protection of your personal information when you use the DialMe application, website, and any related services (collectively, the "Service"). We are committed to transparency and ensuring our platform is a safe and respectful environment. By accessing or using our Service, you signify your understanding of and consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our Service.
2. Information We Collect
We collect information to provide and improve our Service. The types of information we collect include: Information You Provide Directly: Personal Information: When you create an account or update your profile, we may collect personal details such as your name, age, gender, and general location. We might also ask for other demographic information like occupation or interests to enhance your experience. Contact Information: We collect contact details like your email address and phone number for communication, account verification, and support purposes. Financial Information: To facilitate transactions (e.g., payments to Creators, payouts) on the platform, we collect financial information, such as bank account or credit/debit card details. Note: Payment processing is handled by our third-party payment processor, Stripe. While we may collect information necessary to initiate the transaction, your full payment details are provided directly to Stripe. We encourage you to review Stripe's Privacy Policy. Social Media Information: If you choose to connect your social media accounts (e.g., Instagram, Facebook) to your DialMe profile, we may collect your usernames or other profile information as permitted by the respective platform and your privacy settings. Communications: We collect information when you communicate with us, such as through customer support inquiries, feedback submissions, or other interactions. Information Collected Automatically: Activity Information: We log your interactions with the Service, including messaging history (content is treated with confidentiality), connections with other users, profile views, and features used. Device and Log Information: When you access our Service, we automatically collect certain information, including your IP address, device type, operating system, browser type, pages visited, access times, and dates. This helps us understand usage patterns and troubleshoot issues. Information from Cookies and Tracking Technologies: We use cookies (small data files stored on your device) and similar tracking technologies (like web beacons or pixels) that are necessary for the operation and performance analysis of our Service. These include: Strictly Necessary Cookies: These are essential for the Service to function correctly, for example, to maintain your user session, ensure security, and provide core features. Our Service cannot operate properly without these cookies, and they generally cannot be disabled by users through browser settings for our specific site. Performance and Analytics Cookies: These cookies help us understand how users interact with our Service by collecting information about page visits, traffic sources, feature usage, and general site performance. The data collected is typically aggregated and helps us improve how our Service works. We use these technologies solely for the functioning and improvement of our Service. You may be able to manage some performance cookies via your browser settings, but please note that disabling necessary cookies will significantly impact the functionality of our Service.
3. How We Use Your Information
We use the information we collect for various purposes, including: Providing and Improving the Service: To operate, maintain, secure, and enhance the DialMe platform and its features. Personalization: To customize your experience, such as showing relevant content or creator suggestions based on your activity and preferences. Communication: To send you service-related updates, notifications (e.g., new messages, account activity), security alerts, and support messages. We will only send you promotional or marketing emails if you have explicitly consented (opted-in) to receive them. You can withdraw your consent and opt-out of marketing communications at any time by using the unsubscribe link provided in those emails or by contacting us directly. Transactions: To process payments, facilitate payouts, and manage financial aspects of the Service. Analytics and Research: To understand how users interact with our Service, monitor usage trends, and improve our offerings (based on performance/analytics data). Safety and Security: To detect and prevent fraud, abuse, security incidents, and enforce our Terms of Service and other policies. Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.
4. How We Share Your Information
Your privacy is important, and we limit how we share your personal information: With Service Providers: We share information with third-party vendors and service providers who perform tasks on our behalf, such as cloud hosting, payment processing (Stripe), data analytics, customer support, and email delivery. These providers are contractually obligated to protect your information and use it only for the services they provide to us. For Legal Reasons: We may disclose your information if required by law, subpoena, or other legal process, or if we have a good faith belief that disclosure is necessary to: Protect the safety or rights of DialMe, our users, or the public. Investigate fraud or security concerns. Respond to a government or law enforcement request. Enforce our Terms of Service or other agreements. Business Transfers: In the event of a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of such an event as required by law. With Other Users: Certain information on your profile (like your username or chosen profile picture) may be visible to other users. Information you choose to share directly with other users (e.g., through messages) is shared at your own discretion. Please be mindful of the information you share publicly or directly with others on the platform. With Connected Third-Party Services: If you connect third-party accounts (like social media), we may share information with those services as directed by you or as necessary to facilitate the connection. With Your Consent: We may share your information for other purposes not listed here if we obtain your explicit consent beforehand. We do not sell your personal information or share it with third parties for their direct marketing purposes without your explicit consent.
5. Data Security
We implement technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. This includes measures like encryption for sensitive data and regular security assessments. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. In the event of a data breach, we will take appropriate steps to notify affected individuals and relevant authorities as required by applicable law.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This typically means retaining information while your account is active and for a reasonable period afterward to comply with legal obligations (e.g., financial record-keeping), resolve disputes, and enforce our agreements. You can request the deletion of your data as described in Section 7.
7. Your Privacy Rights
Depending on your location and applicable data protection laws (such as the GDPR), you may have certain rights regarding your personal information. These rights may include: The Right of Access: To request access to the personal information we hold about you. The Right of Rectification: To request correction of inaccurate personal information. The Right to Erasure (Deletion): To request the deletion of your personal information, subject to certain legal exceptions. The Right to Restrict Processing: To request that we limit the processing of your personal information under certain conditions. The Right to Object to Processing: To object to the processing of your personal information based on our legitimate interests or for direct marketing purposes. The Right to Data Portability: To request a copy of your personal information in a structured, commonly used, and machine-readable format. To exercise these rights, please contact us using the details provided in the "Contact Us" section below. We may need to verify your identity before processing your request. We will respond to your request within the timeframes required by applicable law.
8. Children's Privacy
Our Service is not intended for individuals under the age of 13 (or a higher age threshold if required by applicable law in your jurisdiction). We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take prompt steps to delete such information from our records. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately.
9. Links to Other Sites
Our Service may contain links to third-party websites or services that are not operated by us (e.g., links shared by Creators, links to social media platforms). If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
10. Changes to This Privacy Policy
Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this policy. If the changes are significant, we may provide more prominent notice (such as by adding a statement to our homepage, sending an email notification, or using an in-app notification). We encourage you to review this policy periodically to stay informed about how we collect, use, and protect your information. Your continued use of the Service after any changes constitutes your acceptance of the revised Privacy Policy.
11. International Data Transfers
Our company is based in the United States, and our primary servers are located in the United States. Although we welcome users from around the world, please be aware that if you are accessing our Service from outside the United States, your personal information will be transferred to, stored, and processed in the United States. Data protection laws in the United States may differ from those in your country of residence. By using our Service and providing us with your information, you understand and consent to this transfer, storage, and processing of your information in the United States. We take appropriate measures designed to ensure that your personal information remains protected in accordance with this Privacy Policy and applicable laws when transferred internationally.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: help@dialme.chat